Do you have sizing information?
Click here for 100% Cotton Sizing Chart / Click here for Cotton Blend Sizing Chart
Which credit cards do you accept?
backtoblue.com accepts the following credit cards: Visa, Master Card, American Express, and Discover.
Do I have to pay sales tax?
Currently, Florida Residents are required to pay sales tax.
What if an item I ordered is not available?
Back to Blue makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
Can I make changes to my order?
In order for our customers to receive their product in the shortest time possible, we process orders as soon as they are received. Therefore, we are unable to cancel, change, combine shipping or add items to an order once it has processed.
Do you offer rain checks for sale items?
Does Back to Blue offer personalization?
Does Back to Blue offer promo codes?
Yes, from time to time we offer promo codes. Please make sure you sign up for our email list to receive promo codes and special offers.
Can I use multiple promo codes?
No, we do not allow stacking of promo codes.
Can I use my promo code for an order I placed previously but have not received?
No, promo codes can only be used on new orders and must be entered when the order is placed online.
I placed an order online and need to add/or remove an item, is this possible?
You cannot make any changes to your order once you click submit.
How do I use a promo code to purchase an item that is currently out of stock?
Sorry, at this time promo codes can only be used for in-stock merchandise.
SHIPPING AND HANDLING
How is my order shipped?
All orders ship via UPS Surepost ground shipping and may be delivered by the United States Postal Service to your specified address. All larger, bulky items may be shipped via UPS standard ground service. You will receive an order confirmation e-mail once your order has been transmitted. A shipping confirmation e-mail will be sent once your order has been shipped.
ALL ITEMS SHIP VIA UPS OR USPS ground shipping and may be delivered by the United States Postal Service to your specified address. Currently, we do not offer expedited shipping.
All orders $0.00-$29.99: $5.95
All orders $30.00 and over: FREE
How long will it take to receive my order?
We will make every effort to ship your order within 2-5 business days upon receipt, and Surepost ground shipping takes 3-5 days for delivery.
PLEASE NOTE: During the holiday season, our order processing time may increase due to shipping service delays.
Do you ship internationally?
Unfortunately we are not shipping internationally at this time.
RETURNS AND EXCHANGES
What is your return policy?
ALL UNWORN MERCHANDISE MAY BE RETURNED WITHIN 30 DAYS FOR A FULL REFUND. PLEASE EMAIL US AT RETURNS@BACKTOBLUE FOR RETURN INSTRUCTIONS.